As the owner of a villa or apartment in Cyprus, the chances are that you have already explored its income potential through holiday rentals to some level of success or another. One of the key questions that owners such as yourself often ask is “how can I encourage my guest to keep coming back”? The simple answer is to give them what they want at a price they like and strive to do it better than everyone else. Getting to know your guest and understanding what exactly they want from their holiday property experience is, therefore, you’re direct route to success.
Doing your research
While follow-up questionnaires may not always provide you with the answers that you particularly want to hear, even some of the negatives can be turned to your advantage if you take them into consideration. Checking up on what your competitors offer via there online info is also a reliable way to gauge how your own services and facilities stack-up. While a clean and tidy property may once have been enough to keep most guests happy, your customers have learnt to expect a lot more these days and it is up to you to make sure they are getting it.
How much is enough?
You may have heard it said that “there are some people that you just can’t do enough for” and in reality, these are the customers you should base your performance on. Even if you are unable to offer everything from airport collections and drop-offs to excursions and special deals on dining out, you can easily source the individuals or businesses that can. The bottom line is that the more you are able to offer your guest, the higher up the satisfaction chart they are likely to place their accommodation experience.
Considering some givens
Clean tidy villas and apartments may end up looking like a battleground after your guests have spent a week or two relaxing in them but you can be sure that they will notice if anything is out of place or not up to scratch when they first arrive. It can’t be stressed enough how important something as basic as cleaning can be, even to guests who are not particularly tidy back at home. Having reliable cleaners who always carry out a final check and tick all the boxes is essential to creating a good accommodation experience.
Getting a good nights sleep
Since the biggest part of their Cyprus holiday is going to be spent outdoors, most of the time they are in your property your guests will be making use of the beds. Clean bedding that doesn’t look as if it has visited every bed in southeastern Cyprus before it got to theirs is a “must have” as are plenty of comfy pillows and a decent mattress too. You may be surprised at how many people comment on accommodation follow up questionnaires about whether or not they had some good nights of sleep while on holiday.
Creating a better than home from home experience
It is a given that most people equate the word villa with luxury and that sets the stage for their expectations. After seeing the glitzy TV adverts for luxury villas or being sold on the convenience of their own private apartment they are already expecting something similar. That means you have plenty to compete with and by ensuring that a few essentials are included, you can create a comfortable living environment that your guest will remember for all of the right reasons. Most villas and apartments are marketed as “self-catering” and as such your guests are likely to anticipate a modern kitchen with every necessary appliance and utensil even if they eat every one of their meals in a restaurant.
Getting off on the right foot with a warm welcome
Ensuring that your guests have some of the basic essentials to refresh them after their journeys such as tea, coffee, a loaf of bread, and something to put on it will demonstrate that you are genuinely interested in them. A comprehensive list of local amenities, directions to the best beach, and some recommended restaurants will also indicate that you want them to get the best out of their holiday. From Wi-Fi and TV access to sufficient outdoor furniture, every little helps as they say and keeping your guest happy is the name of the game.
Providing the all-important human touch
Living a few thousand miles away won’t help you if your guests have a problem with your property, and handling it all over the phone can be challenging, if not damaging to the guest/owner relationship. The really good news is that a professional Cyprus property management company can take care of it all for you and it doesn’t have to cost a fortune to keep your guests happy.
If you want to ensure that your guests enjoy a holiday experience that keeps them coming back for more you need to contact The Cyprus property management specialists now!